Psychological Services

We collect and record personal information to assess, diagnose, and treat you. This helps your practitioner provide effective and informed services.

Confidentiality

All personal information gathered by the practitioner during the provision of the psychological service will remain confidential and secure except where:

1. It is subpoenaed by a court.
2. Failure to disclose the information would place you or another person at serious and imminent risk.

There may be times where, as part of the assessment and therapy process, it may be helpful for your practitioner to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.

Please note that if you intend to claim rebates from Medicare or another organisation, your practitioner must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically sent to your GP or psychiatrist. We will request your written consent to permit the forwarding of these Medicare reports to the referring clinician.

Policy for Appointments

1. PAYMENT IS REQUIRED FOR CLIENTS BOOKING THEIR APPOINTMENT

All session appointments and Initial appointments with a practitioner require a payment to secure the booking. This payment is non-refundable, non-transferable and can only be used to the similar value on a rematched practitioner. However, if you wish to cancel or reschedule you can do so in accordance with our cancellation policy, and we can provide you with a credit should you need to reschedule your appointment. (must be done with at least 24 hours’ notice).

2. OUR REFUND POLICY

Our paid services are non-refundable, however, you can reschedule your appointment to another date and time (must be done with at least 24 hours’ notice) by contacting us on info@bonaccipractice.com.au.

Cancellation Policy

While it can be difficult to predict when you may need to cancel or reschedule a session, we would appreciate at least 24 hours’ notice.

If you cancel with less than 24 hours’ notice or do not attend your appointment without notice, the full fee (100%) will apply. Please note these fees cannot be claimed through your private health fund or Medicare.

You are advised of our cancellation policy:

• In your booking confirmation email
• In the email appointment reminder
• In the SMS reminder
• On our website (in FAQ)

How to Cancel:

• You can call us on 0494 316 395 – At present our reception team operate from 9:00 am to 5:00 pm AEST Monday to Friday. If multiple callers are on the line simultaneously, our phone lines may be busy. In such cases, please leave a voice message. You can also leave a message outside of business hours if it is before the cancellation deadline.
• You can email info@bonaccipractice.com.au

Please note we will not accept cancellations via SMS.

Conditions of Cancellation Policy

If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of Bonacci Practice, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third-party organisations do not typically cover cancellation fees for non-attendance at scheduled appointments.

Repeat Cancellations

Clients who fail to attend three confirmed scheduled appointments in a row will have their appointment slot automatically reallocated to another client on the waitlist and they will not be able to resume treatment at Bonacci Practice until they have paid all unattended therapy session fee(s).

Late to Appointments

Sessions are strictly 50min and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.

To allow our practitioners the opportunity to provide our clients with the highest standard and quality of care it is expected that clients will attend their appointments on time.

1. a) The client will be sent reminder messages by text message and/or by email in advance of their appointment. Scheduled reminders are sent 48 hours prior to an appointment.
2. b) In the event that the client is late to the appointment, the practitioner will wait for ten (10) minutes before considering the appointment to have been forfeited by the client and the policy for Cancellations applies. Full fees apply.
3. c) In the event that the client arrives for their appointment within the initial ten (10) minutes from the start of the appointment, the entire duration of the appointment will be shortened by the amount of time the client was late. Full fees apply.

The client agrees to indemnify and keep indemnified Bonacci Practice Pty Ltd and all of its associated Service Providers against all claims, loss, damage, injury, objections or litigation arising from cancellations made under these Terms & Conditions.

Session Length & Fees/Payments

All sessions are 50 minutes in duration. The cost of a therapy sessions will be discussed and set out before treatment commences. Fees are payable prior to session. Payment can be made by credit card or through direct deposit.

You can find our fees listed on the website under ‘Services’ or ‘Assessment’. Payment will need to be made prior to each session. You will be provided with a receipt, which you can use to claim on your private health insurance or Medicare (if you a mental health care plan). Any rebate for your Health Fund will be subject to your personal cover.