Frequently Asked Questions

Appointments are available from Monday to Friday. Some after-hours and Saturday appointments may be available, but these are limited.

You can get a referral for psychology sessions by speaking with a GP. If this is your first time seeking a mental health referral, most GPs prefer that you book a longer appointment to allow enough time to discuss your needs and to prepare a referral.

There is a maximum number of six sessions on each referral, and you can access up to 10 subsidised sessions each calendar year. At the end of each referral, you will need to check in with your doctor to discuss your progress, and an updated referral can then be made.

Many private health funds offer some level of coverage for psychology, but you will have to check your health insurance policy.

You can only claim from either Medicare or your private health fund for any given appointment.

If you’re interested in online psychology care, please contact us for further information and to book an appointment.

Sessions are 50 minutes. This is the standard length for a therapy session.

A therapy session costs $240. If you have a Mental Health Treatment Plan (MHTP), you can then claim a Medicare rebate of $96.65. Alternatively, some private health insurers will cover part of the cost of a session, check with your insurer for details.

Payment must be made before the session. You will be sent a payment link.

In the first session, we assess the challenges you are facing, set therapeutic goals and start working on our therapeutic plan. Over the next few sessions, we develop the plan further, building insights and new skills. You’re encouraged to practice new skills in between sessions to develop them further.

Yes. Please remember to give us at least 48 hour’s notice for sessions you cannot attend, otherwise the full amount of your session will be charged.